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SmartBiz AdamMax
FAQ
AdamMax Basics
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What is AdamMax?
AdamMax is a WiMAX service that provides fast broadband speeds, reaching from Gawler in the north to Sellicks in the south. AdamMax has been released to specifically target residences and small businesses within broadband blackspot areas.
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How does AdamMax work?
AdamMax is run over a WiMAX network covering most of metropolitan Adelaide. To get connected to an AdamMax service, Adam Internet will fix a WiMAX antenna onto the roof of your premises so that you can receive a signal from the AdamMax tower that will deliver your service.
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Do I need a telephone service for AdamMax?
AdamMax is a wireless broadband service that does not rely on the Public Switched Telephone Network. This means that you can receive AdamMax even if you don't currently own a telephone service.
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Can I have more than one AdamMax service at the same address?
Only one AdamMax service can be ordered per address. However, an AdamMax service can support multiple computers at an address either through Ethernet or wireless connectivity.
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What speeds can I expect with AdamMax?
12000k/1000k is the maximum possible speed of an AdamMax service. Attainable speeds are determined by a number of factors including distance from your connecting tower, obstructions in the line of sight to your connecting tower, network congestion and user hardware/software. It is impossible for Adam Internet to determine the attainable speed prior to your service being active. Based on a sample of existing AdamMax customers, the average connection speed obtained is 11000k/1000k.
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What's the difference between AdamMax (WiMAX) and AdamAnyG (3G)?
AdamMax is a fixed wireless service designed for high speed and reliability while AdamAnyG will receive slower speeds but has the benefit of being a roaming service. AdamMax operates over a different wireless network to AdamAnyG and has different coverage.
Connecting to AdamMax
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How do I check if AdamMax is available in my area?
Adam Internet has provided a Service Qualification available [Here]. Please Note: Although this Service Qualification will give a good indication if you can receive AdamMax, we will not know for sure until our installer is at your residence for the service install.
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What do I have to do to get an AdamMax service?
For customers in a broadband blackspot:
After completing the Broadband Service Locator, the Australian Government's Australian Broadband Guarantee program will send you a Customer Declaration form to the postal address you have designated. Once you have received your Customer Declaration form, you are ready to signup for AdamMax.
To signup for AdamMax, go to the Adam Internet Online Application Form and follow through the steps. Please ensure that you enter the Customer ID (located on the top right corner of your Customer Declaration form) into the ABG Customer ID field of the AdamMax application. After completing your application, please ensure that you post your Customer Declaration form to Adam Internet so that we can provision your service as quickly as possible.
For customers not in a broadband blackspot:
To signup for AdamMax, go to the Adam Internet Online Application Form and follow through the steps.Alternatively you can complete an AdamMax application over the phone by calling the Adam Internet Sales Team on (08) 8423 4029.
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AdamMax is not yet active in my area, what do I do now?
If AdamMax is not yet active in your area, but is scheduled for the future, you can still signup for a service and your order will go into a queue to be installed when your area comes online. To view the AdamMax rollout schedule, please [Click Here]
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Can I upgrade from another Adam service?
If you currently have another service with Adam Internet and would like to change over to AdamMax, please contact Adam Internet Business Solutions on (08) 8423 4029.
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How long does it take to connect to AdamMax?
After you have ordered your service and returned any forms necessary, your service will take up to 20 business days to be installed.
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I'm in contract at the moment with Adam ADSL/Naked DSL, can I still change to AdamMax?
You may be able to change to AdamMax by keeping your existing contracted term and paying full setup costs to move to AdamMax. For more details, please contact Adam Internet Business Solutions on (08) 8423 4029.
Broadband Blackspots
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How do I find out if I am in a broadband blackspot?
If you have tried to order a broadband service in the past and have been rejected, it is possible you are in a broadband blackspot. At this point you should call Adam Internet so that we can do a service qualification on your line and/or fill out the Broadband Service Locator at the Department of Broadband, Communications and the Digital Economy's website. The Australian Government and the South Australian Government have provided funding support for the AdamMax service to assist the delivery of broadband services into blackspot locations.
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How do I signup for the Australian Broadband Guarantee?
For information on how to register for the Australian Broadband Guarantee, please [Click Here]
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What does the Australian Broadband Guarantee program offer?
The Australian Broadband Guarantee provides incentive payments to registered internet service providers to supply subsidised broadband services to eligible residential and small business consumers as well as Aboriginal or Torres Strait Islander Community Councils, where commercial broadband services of a "metro-comparable" standard are not available.
Consumers can determine their eligibility for assistance under the Australian Broadband Guarantee by checking on the Department of Broadband, Communications and the Digital Economy's Broadband Service Locator, calling Adam Internet, or calling the Australian Broadband Guarantee consumer support helpline on 1800 883 488.
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What does "metro-comparable" mean?
"Metro-comparable" is the standard applied by the Department of Broadband, Communications and the Digital Economy to assess whether commercial broadband services broadly compare to broadband services widely taken up in metropolitan areas. The standard is applied against service speed, download limits and price. To meet the current metro-comparable standard, commercial broadband services must offer:
- speeds of at least 512 Kbps download and 128 Kbps upload;
- at least 3 GB monthly download limits; and
- a price of no more than $2500 (including GST) over a three year period, including all connection and equipment cost.
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What will the Broadband Service Locator tell me?
Once you enter your address details, the Broadband Service Locator will inform you what types of service are available to your address. You can then choose which of these services you wish to take and approach your chosen commercial provider.
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What if the Broadband Service Locator tells me an ADSL service is available to me?
If the Broadband Service Locator tells you an ADSL service is available to your address, you should contact Adam Internet Business Solutions on (08) 8423 4029 so that one of our operators can perform a Service Qualification and determine whether we may be able to provide you with an ADSL service.
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What is the Customer Declaration form?
The Department of Broadband, Communications and the Digital Economy sends a Customer Declaration Form to all customers that register for an Australian Broadband Guarantee service. Customers must complete the Customer Declaration Form before they can receive a service. In completing the form, customers declare that they meet the eligibility requirements for assistance under the program and that they cannot receive a "metro-comparable" service at their premises from a commercial ISP.
Billing and Account Management
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What happens if I go over my quota?
After reaching your allocated quota on an AdamMax service, your service will be shaped to 128kbps. Your service will remain shaped until your next billing month at which time you will return to full speed. Please note that when you are shaped, it will be across all data allocations and times.
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How do I find out how much data I have used?
You can find out how much data you have used in the Members Services Area linked on the front page of the Adam Internet website. You can use your main Adam Internet username and password to log in and then click on the 'Usage Graphs' link.
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How do I change plans?
You can do this by calling Business Solutions on (08) 8423 4020.
Equipment
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Do I need any special equipment?
When signing up for AdamMax, you will receive the equipment necessary to get online. For more information on the equipment suppied for AdamMax, please [Click Here].
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Can I supply my own hardware?
Adam Internet will install hardware necessary to get your AdamMax service online. You will not need to supply your own hardware.
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Can I use my laptop to connect wirelessly around my house?
The equipment Adam Internet supplied for the AdamMax service is wireless enabled so that you can connect wirelessly in your house.
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Can I connect more than one computer to AdamMax?
Yes, the equipment provided with your AdamMax service can connect up to 4 computers through Ethernet connectivity and many more through wireless.
Faults and Troubleshooting
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My AdamMax connection isn't working. What do I do?
If you are having issues with your AdamMax connection, please contact Adam Internet Business Solutions on (08) 8423 4029.
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What happens if the outdoor unit / antenna are damaged by lightning, storms or other circumstances?
Please contact Adam Internet Business Solutions on (08) 8423 4029 to discuss replacement options.
Cancellation
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What happens if I move? can I relocate my AdamMax connection?
If you move premises, you can relocate your service by paying the setup costs for a new AdamMax service. If you move into a broadband blackspot area, you may be eligible for subsidised service under the Australian Broadband Guarantee.
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Can I cancel my service before my contract ends?
If you wish to cancel your AdamMax service while under contract, you will be required to pay the remainder of your contract fees, as well as any other fees or charges accrued whilst the service was connected.
